Primary Homecare (PHC) is based at Barham and run by the Fairburn family. It was established 17 years ago and now employs more than 80.
Primary Homecare’s ethos and philosophy is to provide a person-centred enabling service which allows its clients to remain at home for as long as possible. It does this by providing personal care as well as social stimulation, shopping, preparing meals, cleaning, gardening, dog walking and maintenance tasks as part of the profile of its services and has a proven track record for achieving good outcomes for our clients through our innovative re-ablement programme.
It’s no surprise then to know that PHC was rated `Outstanding’ by the Care Quality Commission in 2019 and is a multi-award winner of many local and national awards.
“To achieve an ‘Outstanding’ rating from the CQC is an incredible achievement but more than anything it recognises the standard we set for ourselves,” says Operations Manager Julie Mills. “Caring for people is a privilege we take very seriously. Our clients and their families place their trust in us and our aim is to always surpass their expectations. Every person we care for has specific needs and we adapt our service accordingly to ensure they can carry on living happily at home for as long as possible. That’s the true measure of our success.”
PHC works throughout Suffolk, more specifically in Ipswich, Felixstowe, Stowmarket, Woodbridge, Eye and surrounding villages.
“It’s often family members who contact us initially,” says Julie. “Often they will have heard of us from others or know us by reputation, but that first inquiry is a big step, often taken reluctantly. We quickly put them at ease by explaining how we create a care plan designed to meet the changing needs of every customer.”
In response to the COVID-19 pandemic, PHC has put stringent policies and procedures in place for both staff and clients.
“We have moved fast to ensure we have enough PPE for all eventualities. We are following guidelines and have a business contingency plan in place should we see a resurgence.”
With an excellent track record, an excellent reputation in the community and an ‘Outstanding’ rating from the CQC, PHC is clearly setting the standards in care at home.
“We are family run with family values,” says Julie. “This drives us in everything we do, from recruitment to delivery. We work in care because we care and we’re committed to providing quality care at competitive rates. I’ve very proud of the service we offer.”