Martlesham Heath Surgery – Practice & Patient Group

Martlesham Heath Surgery is open for business as normal. The previous arrangement with Kesgrave Surgery during the height of the pandemic has ceased. Unfortunately, the front door must remain locked in order to manage the number of patients entering the waiting room at any one time. To attract attention, please knock on the door. The reception staff will hear you even if they can’t come to the door immediately because they are on the phone to another patient. We have asked if it’s possible to install an intercom so we can let patients waiting outside know what’s happening. If you are asked to wait outside, please tell them if you have difficulty standing. It’s best not to turn up too early so you don’t have to wait outside too long.

At the last PPG meeting, we discussed a variety of topics including patient communications in paper format (leaflets aren’t being issued just now, but we can display information in the window), greater use of text and email for keeping patients informed and usability of the website, especially when viewed on small screen such as mobile phones. If you have any feedback about using the website or need information which you can’t find, please send your comments to:

Please don’t send us any confidential information about yourself.

PPG Chair

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