Citizen’s Advice: Coronavirus Scams

Citizen's Advice explains how best to avoid Coronavirus scams

“I’m really worried about my elderly relatives being targeted by coronavirus scams. Are there any warning signs that I can tell them to look out for? What should they do if they think that something is a scam?”

Unfortunately, Citizen’s Advice has seen an increase in scams since the beginning of the pandemic, so it’s good to be thinking about the steps you can take to help protect friends and family.

Common scams they’re seeing are about bogus testing kits, coronavirus vaccinations and government refunds or fines. You should watch out for messages about coronavirus from unusual email addresses or phone numbers and shouldn’t click on any links. Be aware that you won’t be asked to pay for coronavirus vaccinations – they are provided for free by the NHS.

Here are some general warning signs to look out for:

  • You suspect you’re not dealing with a real company – for example, if there’s no postal address
  • You’ve been asked to transfer money quickly or to pay in an unusual way – for example, by iTunes vouchers or through a transfer service like MoneyGram or Western Union
  • You’ve been asked to give away personal information like passwords or PINs
  • You haven’t had written confirmation of what’s been agreed

If you think something is a scam you should hang up the phone, close the website or shut the front door. Never feel pressured to make a decision straight away, and don’t give out personal details or money unless you’re certain that they can trust the person.

If you feel threatened or unsafe you can ring 999. For help with online scams, contact a Citizens Advice Scams Action adviser by calling 0808 250 5050. For more information about other types of scams, visit the Citizens Advice website.

Please note, they are no longer seeing clients face-to-face until further notice. Citizen’s Advice are providing advice by telephone and email, Monday to Thursday from 10am to 1pm. If you need advice, please phone 01787 321400 and leave a message; someone will call you back when available.

They will attempt to call you back three times, so please expect a call from a withheld number. You can also ring AdviceLine on 03444 111 444 or 0300 330 1151. Alternatively, contact them via email at or by using the contact facility on their website.

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